Despite having been downloaded nearly 23 million times, the JetBrains AI Assistant has received bad reviews on the company’s JetBrains Marketplace website, prompting JetBrains to remove some of the reviews.
Unveiled in December 2023, the JetBrains AI Assistant rates only 2.3 stars out of a possible five stars on the company’s ratings system, with 851 total ratings as of May 1. “I’ve been a long-time user of JetBrains IDEs and generally appreciate the thoughtful tooling they offer,” reviewer Haso Keric wrote. “Unfortunately, the AI Assistant doesn’t live up to the same standard. It feels bolted on rather than integrated, and it quickly becomes more of a novelty than a productivity tool.” Several reviewers described the tool as having uneven auto-completion performance, while several others said that their reviews had been removed. “My previous comment was deleted without any specific reason. Jetbrains seems to be deleting negative reviews, which destroyed my confidence and trust in this company. They do not value their customers and their feedback anymore,” reviewer Juraj Nemec wrote.
In a Reddit post under the name of mutegazer, a JetBrains representative said some reviews were removed because they involved an already-solved issue, while others were removed because of policy violations such as swearing. Negative or positive posts about current AI Assistant behavior have remained, mutegazer wrote. The JetBrains rep acknowledged that the company could have handled the removals better. “Nuking several reviews at once without a heads-up looked shady,” mutegazer wrote. “At least, we should’ve posted a notice and provided more details to the authors.”